Privacy Policy

The personal information we collect may include:

• Your name, business name and contact details.
• Billing and delivery addresses.
• Email address and telephone number.
• Account login details and order history.
• Product, size, colour and order details.
• Artwork, logos or design files supplied for printing or embroidery.
• Messages, enquiries, quote requests and customer service communications.
• Newsletter subscription details and marketing preferences.
• Technical information such as IP address, browser type, device information, pages viewed and website usage data.

We may collect personal information when you:

• Place an order through the website.
• Create or update an account.
• Contact us by form, email or phone.
• Request a quote for bulk apparel, printing or embroidery.
• Subscribe to a newsletter or promotional communication.
• Upload artwork or provide design instructions.
• Use the website, including through cookies, analytics tools and server logs.

We use personal information to:

• Process, confirm, pack, dispatch and manage orders.
• Provide customer service and respond to enquiries.
• Prepare quotes for blank apparel, bulk orders, printing or embroidery.
• Send order updates, shipping information and account notices.
• Manage accounts, invoices, payment records and order history.
• Supply artwork or order details to relevant production or supplier partners where required.
• Improve the website, product range, customer experience and marketing.
• Send newsletters or promotional messages where you have subscribed or where permitted by law.
• Meet legal, accounting, tax, fraud prevention, security and business administration requirements.

This website may use cookies, server logs and analytics tools to help the website function, remember cart or account activity, understand website traffic, improve user experience and measure marketing performance.

• Cookies may be used for essential website functions such as shopping cart behaviour, account login, session management and security.
• Cookies or similar technologies may also help us understand website usage, measure marketing performance, remember preferences and improve the customer experience.
• Third-party services such as payment providers, analytics platforms, advertising networks, embedded tools or security services may set or read their own cookies according to their own policies.
• You can adjust your browser settings to block or delete cookies, but some website features may not work correctly if cookies are disabled.

We do not sell personal information. We may share personal information where reasonably required with:

• Suppliers, partners and warehouses that help supply or dispatch products.
• Printers, embroiderers or production partners where artwork or order details are needed.
• Couriers, freight providers and delivery services.
• Payment providers, banks and fraud prevention services.
• Website hosting, email, IT, analytics and business service providers.
• Professional advisers such as accountants, insurers or legal advisers.
• Regulators, courts, law enforcement or government agencies where required or authorised by law.

Payments may be processed through secure third-party payment providers such as PayPal, card processors or merchant facilities. We do not recommend sending credit card details by email. Payment providers may collect and process payment information according to their own privacy and security policies.

If you subscribe to our mailing list or otherwise consent to receive marketing, we may send information about products, offers, blank apparel, printing, embroidery or related services.

You can unsubscribe from promotional emails by using the unsubscribe option where provided or by contacting us. We may still send important service or order-related messages even if you unsubscribe from marketing.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

No website, email system or online transmission is completely secure. You should take care when sending personal information or artwork online and keep your account login details confidential.

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete or misleading. We may need to verify your identity before responding.

Some technology, hosting, email, analytics, payment or business service providers may store or process information outside Australia. Where this occurs, it will usually be for website hosting, payment, analytics, email, security or business administration purposes.

We do not currently use personal information to make automated decisions that are expected to significantly affect a customer’s rights or interests. If this changes, we will update this Privacy Policy as required.

This website may contain links to other websites. We are not responsible for the privacy practices, security or content of third-party websites. You should read their privacy policies before providing personal information.

If you have a question or concern about privacy, please contact us using the details on our Help & Contact page.

We will review privacy complaints and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time. The latest version will be published on this page.